Delete your details
This page explains how to have the details we hold about you deleted.
Two different things
To stop receiving messages, reply STOP in the WhatsApp chat. That takes effect immediately and no further messages will be sent to you. It does not delete the details already held.
To have your details deleted, email privacy@visited.ae with the subject Deletion request. Use the sections below.
What to include
So we can find your record and be sure it’s yours:
- The phone number or WhatsApp username you used
- The email address you gave in the chat, if you gave one
- Roughly when and where you scanned the code — the show, stand or the rep you met, if you remember
If you can’t remember the details, send what you can. We’ll do our best to match it.
What we do
visited.ae is operated by Nadash FZE, Dubai, UAE.
When you scan a code at a stand, the business you were talking to decides what happens to your details — they are the controller and we process on their behalf. So we do two things with your request:
- We delete the details held in our systems, including your chat messages, any voice note or business card image, your answers and any notes the rep added.
- We pass your request to that business, because they hold their own copy, usually in their CRM. We’ll tell you who they are so you can contact them directly if you’d rather.
We’ll confirm when it’s done.
How long it takes
We’ll reply within 30 days, usually sooner. If your request needs the business to act on their own copy, we’ll tell you what they’ve said.
Some things we keep
We may keep a minimal record that a deletion request was made and honoured — your identifier and the date — so we can prove we acted on it and avoid contacting you again by mistake. We keep nothing else.
If you’re not happy
If you’re unhappy with how your request was handled, you can complain to the UAE Data Office, or, if you’re in the EU or UK, your local data protection authority. See our privacy policy for more on how we handle your details.