Privacy policy

This explains what happens to your details when you message a business through visited.ae, usually by scanning a code at a trade show or on a business card, and when you contact us through this website.

Who we are

Visited.ae is operated by Nadash FZE, WeWork The Loft Offices 4 DWTC, Dubai UAE. You can reach us at privacy@visited.ae.

When you scan a code at a stand, the business you're talking to (the exhibitor or the rep's employer) decides what to do with your details. They are the controller. We process your details on their behalf, under a written agreement, to deliver what you asked for and pass your enquiry to them.

What we collect when you scan

• Your WhatsApp name and phone number, which WhatsApp shares when you send the first message.
• Your answers to the questions in the chat, for example your role and when you plan to buy.
• The email address you give us.
• Which code you scanned, so the business knows which show, stand or rep you met.
• Public information about you and your company, based on your email address and company domain — for example your job title and seniority, a LinkedIn profile, and the company’s industry, location and approximate size.
• Notes the business's rep adds after speaking with you, including a written summary of any voice note they record.

If you hand a rep your business card and they photograph it, we read the details printed on the card in the same way.

What we work out automatically

We use automated tools to read what you and the rep provide:

• A voice note the rep records is transcribed, and we pull out the sales details it mentions — a timeline, a budget, who makes the decision.
• A photographed business card is read to extract the name, job title, company and contact details printed on it.
• We give each lead a score and a suggested next action, drawn from your answers, the rep’s notes and the company information above, so the business can prioritise who to contact.

No decision with a legal or similarly significant effect is made about you automatically. A person at the business decides whether and how to follow up.

Why, and on what basis

We use your details to send you what you asked for (a price list, an offer code, a booking link), to check your email address is correct, and to pass your enquiry to the business so they can follow up.

The first reply in the chat tells you this and links to this page. By continuing the conversation you consent to it, and that consent is recorded against your details with the date and time. For business-card leads, the business relies on its legitimate interest in following up a conversation you had with its rep, and the first message you receive will tell you how to opt out.

We don't sell your details, and we don't use them to advertise to you.

Who else sees it

• The business you contacted, and the CRM they use (for example HubSpot or Salesforce).
• Meta (WhatsApp), which carries the messages. Meta's own privacy policy applies to your use of WhatsApp.
• Service providers who act only on our instructions: Cloudflare (hosting and message delivery), Bubble (our application database), OpenAI (transcribing voice notes), Anthropic (reading business cards and extracting details from notes), People Data Labs (company and role information), and Postmark and Resend (email).

Some of these providers are outside the UAE. Where your details leave the UAE or the European Economic Area, we use contractual safeguards that meet the requirements of the UAE Personal Data Protection Law and the GDPR.

How long we keep it

We keep lead details for as long as the business's contract with us runs, and delete them within 90 days after it ends, unless the business asks us to delete them sooner. Once your details are in the business's own CRM, their retention policy applies to that copy.

Your rights

You can ask to see the details we hold about you, correct them, have them deleted, or stop any further messages. Reply STOP in the WhatsApp chat at any time, or email privacy@visited.ae. We'll pass your request to the business concerned and reply within 30 days.

To have your details deleted, see Delete your details.

If you're unhappy with how your details have been handled, you can complain to the UAE Data Office or, if you're in the EU or UK, your local data protection authority.

This website

If you request a call or meeting through our contact form, we use your name, work email, phone number (if you give one), the size and type of your team and anything you write to us only to reply and follow up. The form is protected by Cloudflare Turnstile, which checks that a person is filling it in. If you try the demo in WhatsApp, the sections above apply to you as a lead. This site doesn't use advertising cookies. It remembers your colour theme choice on your own device.

Changes

If this policy changes, we'll update the date at the top of this page. Significant changes will be shown here for 30 days before they take effect.